A contract between you and RedCat is formed once we accept your booking request.
We will do so by:

• Sending you an email confirmation for online bookings, or
• Confirming verbally and then in writing for telephone or in-person bookings.

Calls are recorded and personal data collected during the call is processed in line with our Privacy Policy.

Some bookings may require you to provide valid credit or debit card details for pre-authorisation (a temporary hold confirming the card’s validity and available funds). If we’re unable to accept your booking for any reason, you will not be charged.

You’ll receive a booking reference number once your booking is confirmed — please quote this in any future communication with us.

• You must be 18 years or older to make or hold a booking with us (unless accompanied by an adult).
• A valid credit or debit card is required to secure your booking. Accepted cards: Visa, MasterCard, American Express.
• Your booking is personal to you and cannot be transferred or resold. If the named lead guest does not check in, the booking may be cancelled without refund.
• Requests such as specific rooms, accessibility needs, or extras are noted but cannot be guaranteed.

Bookings of five or more rooms are treated as group bookings and may be subject to additional terms.

Images and descriptions on our website are provided for illustration purposes only. While we make every effort to reflect the look and feel of our rooms accurately, variations can occur between locations.

Parking availability varies by venue — please check individual venue pages for details, including any applicable charges.

Room rates vary dynamically depending on demand, season, and availability.
The final price is confirmed at the time of booking and stated in your confirmation email.

Unless stated otherwise:

• Prices are per room, per night.
• Breakfast and other extras are charged separately.
• Prices include VAT at the current rate.

Additional purchases (e.g. meals, drinks, extras) may be charged to your room and must be signed for. A valid card must remain on file to guarantee payment during your stay.

Payment Deadlines

We may charge your card automatically when balances fall due. Failure to provide valid payment details may result in cancellation

Cancellation terms depend on the rate type booked:

Cancellations outside these timeframes or “no shows” will incur the full room charge.

We recommend travel insurance that covers cancellations, lost luggage, and other unexpected issues.

You can cancel or amend bookings by contacting our reservations team using the details on our Contact Page.
Reductions in room nights are treated as partial cancellations and follow the same cancellation terms.

Invoice details cannot be amended after check-out. Please notify reception of any changes before arrival.

We reserve the right to cancel your booking if:

• Payment is not received when due,
• You breach these Terms or our Code of Conduct, or
• External events (e.g. fire, flooding, power failure, public health restrictions) prevent us from fulfilling the booking.

If we cancel for reasons outside your control, we’ll offer either a full refund or an alternative venue of equivalent or higher standard at no extra cost.

Check-In & Check-Out

• Please check directly with the venue you have booked with for specfic times, as these vary from venue to venue.

Late check-outs may incur an additional charge. Failure to vacate by 11:30am may result in an extra night’s accommodation being charged.

If you expect to arrive after 10:00pm, please notify us in advance — otherwise, your booking may be treated as cancelled.

We may ask for identification upon check-in (passport, driving licence, or other valid ID).
Non-UK guests must provide passport details under the Immigration (Hotel Records) Order 1972.

As the lead guest, you’re responsible for any damage or loss caused by you or your party during your stay.
Costs for damage, missing items, or excessive cleaning may be charged to your payment method on file.

Nothing in these Terms limits our liability for death, personal injury, or fraud caused by our negligence.
Our liability is otherwise limited to the value of your booking.

We are not liable for:

• Events beyond our control,
• Loss of profits or business,
• Indirect or consequential losses, or
• Failures of third-party booking platforms or online travel agents.

Your personal data is handled securely and only in line with our Privacy Policy and Cookie Policy.

• Your statutory rights are unaffected.
• We may update these Terms periodically, and the latest version will always appear on our website.
• Each clause operates independently — if one part is found unlawful, the rest remain valid.
• This contract is between you and RedCat Pub Company Ltd; no third party has rights under it.

These Terms are governed by English law, and any disputes will be handled by the courts of England and Wales (or, for consumers, your local court if outside England).

At RedCat, we believe in:

• Respect – for all guests, team members, and our venues.
• Safety – creating secure, welcoming environments for everyone.
• Excellence – delivering outstanding hospitality and memorable stays.
• Community – being positive contributors to the places we serve.

Guests must be at least 18 years old to make a booking or stay with us (unless accompanied by an adult).
Anyone under the age of 16 must be accompanied by a parent or legal guardian at all times.

We want everyone to feel welcome and valued.
Please communicate courteously with our team and fellow guests, and treat others with respect.

The following behaviours are not acceptable:

• Abusive or offensive language
• Violence, threats, intimidation, or harassment
• Sexual or discriminatory remarks
• Aggressive or disruptive behaviour towards guests or staff

This applies to all forms of communication — in person, by phone, or in writing (including emails or online messages).

Please note that calls to our teams may be recorded. For details on how we handle call recordings, see our Privacy Policy.

For the comfort and safety of all, guests should access only:

• Their allocated room(s)
• Designated public areas (entrances, bars, restaurants, gardens, car parks, and restrooms)

Please allow our housekeeping and maintenance teams access to your room if required for cleaning, maintenance, or safety reasons.

To help us maintain safe and enjoyable venues:

• Familiarise yourself with fire exits and emergency instructions.
• Report any safety concerns immediately to our team.
• Only use approved electrical equipment.
• Smoking and vaping are not permitted inside our premises.
• Be aware that CCTV operates throughout our venues for security purposes.

Please be respectful when using devices or taking photos.

• Do not photograph or film other guests or staff without their consent.
• Keep device volumes at a reasonable level.
• Avoid using personal equipment that may interfere with venue operations.
• Use our guest Wi-Fi responsibly and in accordance with any posted terms.

For everyone’s safety and legal compliance:

• Illegal drugs are strictly prohibited.
• Excessive intoxication that disturbs others will not be tolerated.
• Weapons, hazardous materials, or dangerous substances are not permitted on site.

We ask all guests to be considerate of others, especially during the evening and overnight.
Please avoid loud music, disruptive behaviour, or strong odours that could disturb neighbouring guests.

Please help us maintain the quality of our venues by:

• Treating all property with care
• Reporting accidental damage immediately
• Not removing RedCat property from the premises

We’re dog-friendly, and official assistance dogs are always welcome.
If you’d like to bring your dog to stay, please let us know in advance — an additional nightly charge may apply.

Our goal is always to resolve issues fairly and respectfully.

• For minor issues, our team will offer a friendly reminder and guidance.
• Continued or serious breaches may result in written notice, penalties, or removal from the premises.

Depending on the circumstances, we may apply the following measures:

• Smoking violation: £100 cleaning and restoration fee
• Property damage: full repair/replacement costs plus £150 administration fee
• Serious breaches (e.g. violence, abuse, safety violations): immediate booking termination with no refund
• Loss of venue access and key-card deactivation
• Future booking restrictions across RedCat venues

Items left after removal from the premises will be stored for 14 days before disposal, and collection fees may apply.

If you have any concerns about this Code or how it’s applied, please contact us via the details on our Company Details page.

All content, text, images, and materials on this website are owned by RedCat Pub Company Ltd or its licensors and are protected by copyright and other intellectual property laws.

Except where expressly permitted in these Terms, all rights are reserved.
You may not reproduce, copy, or reuse any content from this website without written permission.

You may:

• View pages in a web browser;
• Download pages for caching; and
• Print pages for personal, non-commercial use.

You must not:

• Edit, alter, or modify any material;
• Republish or redistribute website content;
• Sell, rent, or license content to others;
• Use any material for commercial purposes; or
• Use website content to train or develop artificial intelligence or machine learning systems.

We reserve the right to suspend or restrict access to all or part of the website (for example, for maintenance or updates). You must not attempt to bypass or interfere with any access restrictions.

You must not use our website in any way that:

• Causes damage or impairs performance or security;
• Is unlawful, fraudulent, or harmful;
• Involves hacking, scanning, or tampering with the site;
• Attempts to breach authentication or security systems;
• Distributes malware, viruses, or other malicious code;
• Collects data or scrapes information without consent;
• Places excessive load on our servers; or
• Interferes with normal user experience.

You must ensure any information you supply is accurate, current, and non-misleading.

The accommodation, food, drink, and services advertised on our website are invitations to treat, not contractual offers. We may change or remove products and services without notice.
Bookings made through our website are subject to our Booking Terms & Conditions and Guest Code of Conduct.
Gift voucher purchases are subject to our Gift Voucher Terms & Conditions

“Your content” means any material (including reviews, feedback, photos, and videos) that you submit to us via our website or social media channels.

By submitting content, you:

• Confirm you are at least 18 years old;
• Grant RedCat Pub Company Ltd a worldwide, royalty-free, non-exclusive licence to use, store, reproduce, and publish your content; and
• Waive any moral rights to the extent permitted by law.
• We may edit, moderate, or remove your content at any time.

Your content must not:

• Be unlawful or infringe any legal rights;
• Contain offensive, threatening, or defamatory material;
• Include sexually explicit or discriminatory content;
• Infringe intellectual property, privacy, or data protection rights;
• Contain false, misleading, or harmful information;
• Promote violence, criminal activity, or discrimination; or
• Cause annoyance or distress to others.

While we aim to keep information accurate and up to date, we do not guarantee that:

• The website content is complete or error-free;
• The website will always be available; or
• Any material is current or uninterrupted.

We may modify, suspend, or withdraw parts of our website at any time without notice.
We are not liable for any loss resulting from such actions.

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation; or
• Any matter that cannot be lawfully excluded under English law.

Subject to this, RedCat Pub Company Ltd will not be liable for:

• Events beyond our reasonable control;
• Loss of profits, income, or business opportunities;
• Data loss or corruption;
• Indirect or consequential damages; or
• The unavailability or malfunction of any third-party booking systems or travel agent platforms.

If the website and its content are provided free of charge, we accept no liability for any related losses or damages.

We process your personal information in accordance with our Privacy Policy and applicable data protection laws.
Our website also uses cookies as described in our Cookie Policy.

Our website may include links to external sites. These are provided for convenience only — RedCat Pub Company Ltd has no control over and accepts no responsibility for third-party content, security, or data handling practices.

RedCat, RedCat Pub Company, and all related logos are trademarks of RedCat Pub Company Ltd.
You may not use these trademarks without written consent.

Third-party trademarks appearing on our website are the property of their respective owners. RedCat does not endorse or claim association with these third parties unless explicitly stated.

• Your statutory rights are not affected by these Terms.
• We may update these Terms periodically — continued use of the website signifies your acceptance of any updates.
• If any provision is deemed unlawful or unenforceable, the remaining sections remain in effect.
• These Terms are between you and RedCat Pub Company Ltd; no third party has rights to enforce them.

These Terms and Conditions, together with any referenced policies, form the entire agreement between you and RedCat Pub Company Ltd regarding your use of our website. These Terms are governed by English law, and any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales

GifGift vouchers can be purchased:

• Online via our website.
• In person at selected sites.

All purchases must be paid for in full at the time of purchase using an accepted payment method.
All prices include VAT where applicable.

VAT for monetary vouchers is charged at the time of redemption.

VAT for package vouchers is charged at the time of purchase.

This section applies only if you are a consumer purchasing directly through our website or by telephone.

You may cancel your voucher purchase within 14 days of the purchase date, without giving a reason.

This right ends immediately if the voucher is used — even partially.

To cancel, please notify us clearly of your decision (e.g. by email or via our online cancellation form, available at [URL]).
We will refund you in full using your original payment method within 14 days of receiving your cancellation request.
You will not be charged any fees for the refund.

Note:- Refunds will be given only on purchased amount and does not include any additional promotional values that were given as part of an offer.

Gift vouchers are non-refundable, except as required by law or under the 14-day cooling-off period above.

If your voucher is lost or stolen, we may be able to reissue it only if you can provide proof of purchase and the voucher has not already been used.
We keep records of purchases to assist with verification, but replacement is not guaranteed.

Gift vouchers are valid for 12 months from the date of purchase (unless stated otherwise on the voucher).

Expired vouchers cannot be used, and any remaining balance will be forfeited.
We cannot extend the validity period once a voucher has been issued.

Nothing in these Terms and Conditions shall:

• Limit or exclude liability for death or personal injury caused by negligence.
• Limit or exclude liability for fraud or fraudulent misrepresentation.
• Limit any liabilities not permitted by law.
• Exclude any liabilities that cannot be excluded under applicable law.

Subject to the above:

• These limitations apply to all liabilities arising under or in connection with your membership.
• We are not liable for losses arising from events beyond our reasonable control.
• We are not liable for business-related losses (including profit, goodwill, or opportunity).
• We are not liable for indirect, special, or consequential loss or damage.
• Our liability in connection with the loyalty scheme is limited to the value of your accrued but unused perks.
• We are not liable for any unavailability of our app or booking systems.

Gift vouchers can only be used:

• At participating venues within RedCat Inns Limited and RedCat Pub Company Limited; and
• For the services specified on the voucher.

Vouchers may be redeemed for:

• Food and beverages at selected venues; and
• Hotel accommodation at participating venues, provided bookings are made in advance and directly with the venue (not through third-party websites).

All bookings are subject to availability. Please contact your chosen venue team before booking to confirm voucher redemption and availability.
Some dates (e.g. Christmas, New Year, and other special events) may be excluded.

Package vouchers:

• Must be booked in advance — we recommend at least 14 days, or earlier during busy periods.

When booking, please quote your voucher number and present your physical voucher or electronic confirmation upon arrival.

Monetary vouchers:

• If your purchase costs less than the voucher value, no cash or credit will be given.
• If your purchase costs more, you must pay the difference using another accepted payment method.

Gift vouchers are non-transferable, except where the original purchaser gives the voucher as a gift.
Vouchers must not be resold under any circumstances.

Gift vouchers cannot be:

• Exchanged for cash (except as required by law);
• Used to buy other vouchers; or
• Combined with other vouchers or promotional offers (unless expressly stated).

Complimentary or promotional vouchers (e.g. prize draws or charity raffle prizes) may have additional restrictions printed directly on the voucher.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

Subject to the above:

• We are not liable for losses caused by events beyond our reasonable control.
• We are not liable for any business-related losses (including profit, goodwill, or data).
• Our maximum liability in connection with any voucher is limited to its face value.
• We are not liable for the unavailability of booking systems or services.

We process your personal information in accordance with our Privacy Policy and applicable data protection laws.
Our website also uses cookies as described in our Cookie Policy.

Your statutory rights as a consumer are not affected.

We may update these Terms from time to time by publishing a new version on our website.
Revised Terms apply only to vouchers purchased after publication.

We may assign or transfer our rights and obligations under these Terms to another entity.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms are for the benefit of both you and us, and are not enforceable by any third party.

These Terms, together with our Booking Terms and Conditions, represent the entire agreement between you and us in relation to your purchase and use of gift vouchers.

These Terms are governed by English law.
Disputes will be subject to the exclusive jurisdiction of the courts of England, except that consumers may also bring claims in the courts of their home country.

From time to time, we may retire or replace older gift voucher formats and systems.

• Legacy vouchers (including those issued under previous ownership or voucher schemes) can no longer be redeemed for goods or services at our venues.
• If you hold an existing voucher that remains within its original validity period, you must visit or contact your selected venue to exchange it for a new RedCat Inns or RedCat Pub Company voucher before use.
• The venue team will verify the voucher details and issue a replacement voucher of equivalent face value for continued use.
• Replacement vouchers will carry a new expiry date, as confirmed at the time of exchange.
• Vouchers that have expired or cannot be validated will not be reissued or accepted for redemption.
• We reserve the right to decline an exchange if the voucher cannot be verified, has been tampered with, or has previously been redeemed.

Please note: replacement of legacy vouchers is available only during the period of the original voucher’s validity, and at the discretion of the venue management team.

If you hold a gift voucher for a venue that has since closed or is no longer operated by RedCat Pub Company Limited, your voucher may still be valid for redemption at another participating RedCat venue.

• Vouchers originally issued for a venue that has been sold, transferred, or closed can, in most cases, be redeemed at an alternative participating RedCat venue, subject to the voucher type and availability.
• You may contact any participating venue within the RedCat group to confirm where your voucher can be used or exchanged.
• Where a like-for-like redemption (for example, accommodation or dining) is not possible, the venue team may offer a replacement monetary voucher of equivalent value for use at another RedCat venue.
• Redemption or replacement must be arranged before the original expiry date of the voucher.
• Vouchers cannot be honoured at venues that are no longer part of the RedCat group once ownership or operational control has transferred.
• In some circumstances, voucher liabilities may be transferred to the purchaser of a sold venue as part of the sale. In these cases, the responsibility for honouring those vouchers passes to the new operator, and RedCat Pub Company Limited will no longer be liable for redemption.
• We reserve the right to withdraw the ability to redeem or exchange vouchers connected to venues that have been sold or transferred, depending on the terms of the sale agreement.
• All voucher redemptions and exchanges remain subject to verification by our venue teams.

This policy ensures that genuine, valid vouchers retain value within the RedCat group where possible, while clarifying the position where a venue is sold or transferred.

You may earn loyalty points when you:

• Purchase food, drinks, or services from us.
• Take part in promotional activities that we specify.

Points are awarded after completion of your purchase.
Points will not be awarded where a we belive that the scheme is being used by anyone other than the named loyalty card holder.

Please allow up to 30 days for points to appear in your account.

Your membership tier depends on the total points earned in the previous 12 months.
Higher tiers unlock additional rewards and privileges.

Perks may include:

• Complimentary food, drinks, or other items.
• Discounts on accommodation and services.
• Invitations to exclusive events.
• Access to member-only offers and promotions.
• Priority booking privileges.
• Room upgrades (subject to availability).
• Extended check-out times.

Perk conditions:

Perks are non-transferable and intended for personal use unless expressly stated otherwise.

We reserve the right to amend available perks at any time by notice via the app or email.

Perks cannot be exchanged for cash.

Perks are subject to availability and may have expiry dates or restrictions.

You must verify your membership (via the app) when claiming perks.

Some perks (e.g. alcoholic beverages) are subject to age verification.

You are responsible for:

• Keeping your membership details accurate and up to date.
• Protecting your login credentials and account security.
• Notifying us immediately of any unauthorised use or security issues.
• Using the loyalty scheme in accordance with these Terms and Conditions.

You may cancel your membership at any time by contacting us.

We may cancel your membership if no points are earned and no perks are claimed for a period of three years.

We may suspend or cancel your membership and/or account if you:

• Breach these Terms and Conditions.
• Violate our Booking Terms and Conditions or Code of Conduct.
• Engage in fraudulent, abusive, or misleading behaviour.
• Breach any other applicable terms between us.

Upon cancellation, all unused points and unredeemed perks will be forfeited.

Nothing in these Terms and Conditions shall:

• Limit or exclude liability for death or personal injury caused by negligence.
• Limit or exclude liability for fraud or fraudulent misrepresentation.
• Limit any liabilities not permitted by law.
• Exclude any liabilities that cannot be excluded under applicable law.

Subject to the above:

• These limitations apply to all liabilities arising under or in connection with your membership.
• We are not liable for losses arising from events beyond our reasonable control.
• We are not liable for business-related losses (including profit, goodwill, or opportunity).
• We are not liable for indirect, special, or consequential loss or damage.
• Our liability in connection with the loyalty scheme is limited to the value of your accrued but unused perks.
• We are not liable for any unavailability of our app or booking systems.

We may revise these Terms and Conditions and/or make changes to the loyalty scheme (including perks and tier structures) by giving reasonable notice via:

• Email and/or in-app notifications; and/or
• Publication on our website.

If any change materially affects your existing benefits, we may include transitional provisions to protect accrued perks.
If you do not agree with any change, you may cancel your membership.

We process your personal information in accordance with our Privacy Policy and applicable data protection laws.
Our website also uses cookies as described in our Cookie Policy.

Your statutory rights as a consumer are not affected.

We may update these Terms from time to time by publishing a new version on our website.
Revised Terms apply only to vouchers purchased after publication.

We may assign or transfer our rights and obligations under these Terms to another entity.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms are for the benefit of both you and us, and are not enforceable by any third party.

These Terms, together with our Booking Terms and Conditions, represent the entire agreement between you and us in relation to your purchase and use of gift vouchers.

These Terms are governed by English law.
Disputes will be subject to the exclusive jurisdiction of the courts of England, except that consumers may also bring claims in the courts of their home country.